Compared to other tech-related industries, it seems that the call center industry isn’t changing quite as fast; however, change is present and prevalent, and anyone looking for call center jobs will benefit from keeping up with and adapting to these changes. According to experts in the field, massive innovations are coming our way for call center workers in 2016. Read on to learn just what you should expect and how you can adjust to these changes as smoothly as possible.
The Growing Importance of Social Media
You’ve likely realized how relevant the Internet is becoming to